On the record

“Fridge died Sunday night, tech was here Monday by 11. Defrost heater, fixed from the truck, and he showed me the failed part before replacing it. Total was under the range he quoted on the phone.”

“Second company I called — the first told me to buy a new dryer. Burghfix replaced a $40 thermal fuse, cleaned my vent, and the 'dead' dryer has run daily since.”

“Third-floor apartment, laundry closet barely wider than the machines. Two techs, floor protection down, de-stacked and re-stacked without a scuff on the hallway. Drain pump replaced same visit.”

“E15 error, machine locked out. Tech found the actual leak (spray arm seal), didn't just tilt-and-reset like the YouTube videos. Explained the difference too.”

“They checked our serial number and found the compressor was still under LG's extended warranty — we only paid labor. They could have charged us for the part and we'd never have known.”

“Oven wouldn't hold temperature for months. Sensor swap, calibrated after, showed me the readings on his meter. Baking is back to normal. Fee was waived with the repair like the website says.”

“Honest outfit. Diagnosed drum bearings and told me the repair wasn't worth it on my model — charged the diagnostic and gave me a list of what to buy instead. That's why the fourth star became a booking for my dryer later.”

“The infamous Samsung ice maker. Two other companies 'fixed' it before — Burghfix resealed the ice room properly and it's been six months of normal ice, which has never happened with this fridge.”

“Built-in wine fridge in the island, dead zone on the bottom half. Two companies refused the job. Burghfix diagnosed a fan, sourced the part, back in a week. Treated a 'luxury' repair like normal work.”